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Shipping & Delivery

Safe, reliable, and professionally coordinated delivery services to bring your new companion home.

When shipping a puppy, we coordinate all travel arrangements to ensure a safe and comfortable journey. For air transport, we deliver to your nearest major airport or arrange home delivery. Our specialists identify the closest airport with Pet Safe Program capabilities and manage all scheduling, documentation, and communication throughout the process.

Once your flight is booked, you will receive a comprehensive email itinerary including flight times, schedules, and pickup location details. On the day of travel, we personally transport your puppy to the airport and keep you informed via email or phone call once check-in is complete.

Safety and Comfort During Transport

Many clients inquire about the safety of air transport for puppies, with understandable concerns about their comfort and well-being during travel. We want to assure you that shipping a puppy is a well-established, safe process when handled professionally.

While the concept of a puppy traveling alone may seem concerning, our extensive experience confirms that airlines prioritize animal welfare throughout the journey. Carriers maintain strict protocols to ensure proper handling, and any mistreatment would result in serious legal and reputational consequences for the airline.

What We Provide for Your Puppy's Journey:

  • Food and feeding instructions securely attached to the crate
  • Frozen water that gradually thaws during travel
  • Comfortable bedding of shredded newspapers for nesting
  • Chew treats and toys with familiar scents for comfort

Flight duration typically ranges from two to five hours, with same-day arrival. We monitor all schedules, delays, and layovers to track your puppy's location and keep you informed throughout the journey. Puppies are offered food during transport and travel in climate-controlled cargo holds maintained at approximately 70 degrees Fahrenheit.

Weather Considerations and Temperature Control

Airlines implement strict temperature guidelines for animal transport, permitting shipments only when temperatures fall between 20 and 85 degrees Fahrenheit. Puppies travel in the climate-controlled cargo area where temperature is maintained at a comfortable 70 degrees—identical to passenger cabin conditions. Animals are loaded last and removed first to minimize time outside the controlled environment.

During winter months, airlines enforce minimum temperature requirements at both departure and arrival locations to protect animal welfare. Similarly, summer restrictions prevent shipment during excessive heat. If weather conditions are unsuitable, we reschedule for the next appropriate day or adjust departure times to avoid temperature extremes.

Temperature-Regulated Crates:

Professional pet shipping specialists utilize electronic temperature-regulation crates that maintain optimal conditions throughout the journey, providing an additional layer of safety regardless of external weather conditions.

Booking and Coordination Process

To ensure efficient service delivery, we require the following information to coordinate your puppy's transport:

  • Multiple preferred dates and times for pickup availability
  • Nearest major airport location
  • Complete home address and contact phone number
  • Identification information for the individual receiving the puppy

Flights are typically booked one day in advance to confirm appropriate weather conditions for safe transport. Once arrangements are finalized, we provide complete flight details including flight number, departure and arrival times, and specific pickup location information.

Airport Pickup Procedures

When collecting your puppy from the airport, please bring two forms of identification (such as a driver's license and insurance card) along with the airway bill number we provide. Airport staff will direct you to the designated cargo pickup area.

We request that you contact us immediately after receiving your puppy to confirm safe arrival and share your initial impressions. We remain available to address any questions or concerns you may have during the transition period.

Our Commitment to Safe Delivery

With extensive years of professional shipping experience, we guarantee the safe and sound arrival of your puppy. We work exclusively with airlines that maintain comprehensive Pet Safe Programs and adhere to all federal regulations governing animal transport. Your puppy's safety and comfort remain our highest priorities throughout the entire delivery process.

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